Privacy Policy

Privacy Policy

At THE HOUSE OF ARC, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, place an order, or interact with us.

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1. What We Collect

We may collect the following information from you:

• Name and contact information (email, phone number, address)
• Order details including customisation preferences
• Payment and billing information (processed securely via third-party payment gateways)
• Communication history (emails, messages, enquiries)
• Website usage data (via cookies and analytics tools)

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2. How We Use Your Information

Your information is used solely to:

• Process and fulfill your orders
• Contact you about your order or enquiry
• Provide customer service
• Improve our products and website experience
• Send occasional updates, promotions, or announcements (only if you opt-in)

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3. How We Protect Your Information

We are committed to keeping your information secure. We use appropriate technical and organisational measures to protect against unauthorised access, disclosure, or misuse of your data.

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4. Sharing Your Information

We do not sell, rent, or trade your personal data. Your information may be shared only with:

• Trusted third-party services required to complete your order (e.g., shipping couriers, payment processors)
• Legal authorities if required by law

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5. Cookies & Website Analytics

Our website may use cookies and tools like Google Analytics to understand visitor behaviour and improve user experience. You can manage cookie settings in your browser preferences.

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6. Your Rights

You have the right to:

• Access or update your personal information
• Request data deletion
• Opt out of promotional emails at any time

To make a request, contact us at info@thehouseofarc.com.au.

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7. Changes to This Policy

We may occasionally update this Privacy Policy. Any changes will be posted on this page with the updated effective date.

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8. Contact Us

If you have any questions about your privacy or this policy, please reach out to us:

Email: info@thehouseofarc.com.au
Address: 13/15 Clare Mace Crescent, Berkeley Vale, NSW 2261, Australia