Shipping & Payment Info

Shopping & Payment Information Policy

At THE HOUSE OF ARC, we are committed to providing our customers with a smooth, secure, and transparent shopping experience. By purchasing from us, you agree to the following terms related to shopping and payment information.

---

1. Payment Methods

We accept the following secure payment methods:

• Credit/Debit Cards (processed via [insert payment gateway, e.g. Stripe/Square])
• PayPal (if applicable)
• Afterpay
• Bank Transfer (if offered – please confirm before selecting)

All prices are listed in AUD and include GST unless otherwise stated.

---

2. Payment Processing

All payment transactions are processed securely by trusted third-party payment providers. THE HOUSE OF ARC does not store or have access to your full payment details (e.g., credit card number). We adhere to industry-standard encryption and security protocols to protect your sensitive payment information.

---

3. Order Confirmation

Once payment is successfully processed, you will receive an order confirmation email. Please check the details carefully. If you notice any discrepancies, please contact us immediately.

---

4. Failed or Declined Payments

If your payment fails or is declined, we will notify you by email. Your order will not be processed until the payment issue is resolved. Please contact your payment provider or our support team to resolve the issue.

---

5. Refunds & Cancellations

For custom and personalised products, refunds or cancellations are not accepted once the order is marked as "Processing." For all other orders, please refer to our Refund & Returns Policy.

---

6. Invoice & Receipts

A tax invoice will be issued and emailed to you upon successful order completion. If you require a custom invoice (e.g., for business purposes), please reach out to us at info@thehouseofarc.com.au.

---

7. Security

We use secure payment gateways to process all transactions, ensuring that your personal and payment information is encrypted and protected in line with PCI-DSS standards. For further details on how we protect your data, please refer to our Privacy Policy.

---

8. Contact Us

If you have any questions or concerns regarding payment or shopping information, please contact us at:

Email: info@thehouseofarc.com.au
Address: 13/15 Clare Mace Crescent, Berkeley Vale, NSW 2261, Australia